Customer Service Representative Jobs in Philadelphia, PA
Customer service representatives in the Philadelphia area average $23.35 an hour, according to Pennsylvania wage data, and many of the largest employers are health insurers on Market Street and the medical campuses of University City. Here are the current openings, followed by who is hiring and how to get started.
Current customer service representative Openings in Philadelphia, PA
Listings marked External are sponsored openings provided by the Jobs2Careers network.
Customer Service Representative Work in Philadelphia
Philadelphia's customer service jobs follow the city's eds and meds economy. Independence Blue Cross runs its headquarters at 1901 Market Street near Rittenhouse Square, and next door at 1919 Market Street its Independence LIVE center puts service agents face to face with members who need help with benefits, payments and individual coverage. AmeriHealth Caritas, the Medicaid managed care company, posts customer service and part-time off-hour representative roles from its Philadelphia offices, along with provider claims service jobs that make a natural next step.
The health systems are the other big source of work. Penn Medicine's contact center, based at 3930 Chestnut Street in University City, handles physician referrals, appointment scheduling and web chat in Salesforce and Epic, while CHOP hires patient services representatives for the Buerger Center on Civic Center Boulevard and its South Philadelphia care network. Most Center City and University City offices sit a short walk from the Market-Frankford Line, the L, which makes a car optional for this work.
Top Philadelphia Employers Hiring Customer Service Representatives
These Philadelphia employers post customer service representative roles on their own careers sites:
- Independence Blue Cross - the Center City health insurer hires customer service reps, including Medicare lines, with training at its Market Street offices.
- AmeriHealth Caritas - the Medicaid health plan posts full-time and part-time off-hour customer service representative openings in Philadelphia.
- Penn Medicine - its contact center and Access Center hire representatives and patient engagement coordinators in University City.
- Children's Hospital of Philadelphia - CHOP hires patient services representatives for check-in, registration and phone work across its city sites.
- Robert Half - the staffing firm places temp and temp-to-hire customer service reps with employers from Center City to Conshohocken.
Customer Service Representative Salaries in Philadelphia
- Entry level: about $16.50 to $19 per hour for new representatives.
- Experienced: roughly $20 to $25 per hour with a year or more of phone or insurance experience.
- Senior / specialist: $26 to $28 per hour for senior reps and specialized service roles.
These are estimates built from Pennsylvania Department of Labor & Industry figures for the Philadelphia metro (May 2025) and pay posted by local employers and staffing firms. Insurance and healthcare knowledge moves pay up, experienced reps placed in Conshohocken have been posted at $25 to $28 an hour, and part-time evening and weekend shifts add flexibility more than pay. Pennsylvania's $7.25 minimum wage is not a going rate for this work.
How to Become a Customer Service Representative in Philadelphia
Most employers ask for a high school diploma or GED, comfort with Windows applications and phone systems, and some customer-facing experience. Pennsylvania has no license for customer service work, so employers train you on their own systems; Independence Blue Cross, for example, runs a 12-week training period that includes nine days on site in Center City. For a head start in healthcare service, Community College of Philadelphia offers a 21-credit Patient Service Representative Proficiency Certificate at its Main Campus on Spring Garden Street, and the free City College for Municipal Employment program run by the City, CCP and Philadelphia Works includes a business and administration track.
What the Job Involves
Customer service representatives answer inbound calls, chats and emails, explain bills, benefits or appointments, and solve problems on the first contact whenever they can. Daily work means looking up accounts, documenting every conversation in a CRM or Epic, processing changes and payments, and escalating the cases that need a supervisor or specialist. Most centers track handle time, quality scores and schedule adherence.
Skills Employers Look For
- Clear, patient phone and chat communication
- Typing accuracy and comfort with several screens at once
- Experience with Salesforce, Epic or another CRM
- Knowledge of health insurance or medical terminology
- De-escalation and problem solving
- HIPAA and privacy awareness
- Spanish or another second language
Career Path and Advancement
In Philadelphia the ladder often starts on a phone queue at an insurer or health system and moves into specialized service, such as provider claims service at AmeriHealth Caritas or care navigator roles at Independence Blue Cross. From there reps move to team lead, quality analyst or trainer, and then to supervisor; office and administrative support supervisors in the Philadelphia metro average about $74,000 a year. Hospital reps often shift into patient access coordination or practice administration.
Related Careers in Philadelphia
If customer service interests you, these related Philadelphia roles are close matches:
Frequently Asked Questions
Do you need a license to work in customer service in Philadelphia?
No. Pennsylvania does not license customer service representatives, and employers train new hires on their own systems. Insurers and health systems do expect you to learn privacy rules such as HIPAA during training.
How much do customer service representatives make in Philadelphia?
Pennsylvania wage data for the Philadelphia metro puts the average at $23.35 an hour, or about $48,570 a year. New reps generally start around $16.50 to $19, while experienced reps at insurers and larger employers earn $20 to $25 or more.
Can customer service jobs in Philadelphia be done from home?
Some can. Independence Blue Cross has posted fully remote representative roles for people living in Pennsylvania, New Jersey or Delaware, with required on-site training days in Center City. Many hospital roles are on site at the front desk or registration area, so read each posting carefully.
What hours do customer service representatives work?
Many office-based roles run Monday to Friday during business hours, such as Penn Medicine's contact center schedule of 8:30 to 5. Health plans also hire part-time off-hour reps for evenings and weekends, and hospital emergency and admissions desks are staffed around the clock.
How long is training for a customer service job?
Training depends on the employer; Independence Blue Cross has posted a 12-week training period for new reps, including nine days on site. If you want a credential first, CCP's Patient Service Representative certificate takes two semesters.
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