Call Center Agent Jobs in Philadelphia, PA
Call center agents in Philadelphia mostly work the phones for health plans, hospitals and utilities, and staffing firms around the metro post call center roles at $18 to $23 an hour. Here are the current openings, followed by who is hiring, what the work pays and how to get in.
Current call center agent Openings in Philadelphia, PA
Listings marked External are sponsored openings provided by the Jobs2Careers network.
Call Center Agent Work in Philadelphia
Philadelphia does not have one giant call center campus; its phone work is spread across the insurers and health systems that anchor the local economy. Independence Blue Cross trains new phone reps at its Market Street offices in Center City before most move to remote work, and AmeriHealth Caritas hires full-time and part-time off-hour reps for Medicaid members. In University City, Penn Medicine's contact center at 3930 Chestnut Street books appointments and routes physician referrals, and CHOP hires patient services and telephone intake staff for its Civic Center Boulevard campus and neighborhood primary care sites.
The city-owned utility, Philadelphia Gas Works, also runs its own call center operation and posts supervisor roles for it, and suburban contact centers in Bucks and Chester counties, from Bristol to Malvern, hire through staffing firms. For a city resident without a car, the Center City and University City jobs are the easiest commute, a short ride on the Market-Frankford Line or the Broad Street Line.
Top Philadelphia Employers Hiring Call Center Agents
These employers post phone-based representative roles in and around Philadelphia:
- Independence Blue Cross - the health insurer hires phone reps for its member lines, with a 12-week training period and on-site days in Center City.
- AmeriHealth Caritas - the Medicaid plan hires customer service reps, including part-time off-hour agents for evenings and weekends.
- Penn Medicine - its contact center and Access Center take referral, scheduling and patient calls in University City.
- Children's Hospital of Philadelphia - CHOP hires patient services representatives and telephone intake staff for its hospital and care network.
- Robert Half - the staffing firm places call center specialists with employers in Bristol, Malvern and Quakertown.
Call Center Agent Salaries in Philadelphia
- Entry level: about $16.50 to $19 per hour for new agents on inbound queues.
- Experienced: roughly $19 to $23 per hour for agents with insurance, healthcare or billing experience.
- Senior / lead: $24 to $27 per hour for senior agents, escalation desks and team leads.
These are estimates drawn from Pennsylvania Department of Labor & Industry wages for the Philadelphia metro (May 2025), where customer service representatives average $23.35 an hour, and from recent local call center postings at $18 to $20 in Bristol and $23 in Malvern. Inbound service and healthcare lines pay more than outbound telemarketing, which averages under $15 an hour in the metro. Call center supervisors move into the office supervisor bracket, which averages $35.74 an hour locally.
How to Become a Call Center Agent in Philadelphia
A high school diploma or GED, steady typing and basic computer skills are the usual entry bar, and most employers want some customer-facing experience from retail, food service or reception work. Pennsylvania has no license for call center agents; each employer trains you on its own phone system and CRM. If you want a credential, Community College of Philadelphia's 21-credit Patient Service Representative Proficiency Certificate at the Main Campus on Spring Garden Street is built for healthcare front-line roles, and the free City College for Municipal Employment program offered by the City, CCP and Philadelphia Works covers business and administration skills.
What the Job Involves
Call center agents take a steady stream of inbound calls, and sometimes chats, from members, patients or customers. A typical shift means verifying identity, pulling up the account, answering questions about bills, benefits or appointments, logging every call, and transferring anything complex to a specialist. Agents work to targets for handle time, quality and schedule adherence, and most centers record calls for coaching.
Skills Employers Look For
- A calm, clear phone voice under pressure
- Fast, accurate typing while talking
- Comfort with CRMs such as Salesforce or Epic
- Following scripts and privacy rules such as HIPAA
- De-escalating frustrated callers
- Reliable attendance and schedule adherence
- Bilingual English and Spanish
Career Path and Advancement
Philadelphia agents usually move up inside the same employer. At an insurer the next step is a specialized queue such as provider claims service, Medicare lines or care navigation; at a health system it is patient access or scheduling coordination. After that come team lead, quality analyst and trainer, then call center supervisor, the kind of role PGW and the health systems post for their own operations.
Related Careers in Philadelphia
If call center work interests you, these related Philadelphia roles are close matches:
Frequently Asked Questions
Do call center agents need a license in Pennsylvania?
No. Pennsylvania does not license call center agents or customer service representatives. Employers train new hires on their systems, and healthcare and insurance employers also train you on privacy rules.
How much do call center agents make in Philadelphia?
New agents generally start around $16.50 to $19 an hour, and experienced agents earn about $19 to $23. The metro average for customer service representatives, the category most call center agents fall under, is $23.35 an hour.
Are there remote call center jobs in Philadelphia?
Yes, some. Independence Blue Cross has posted fully remote rep roles for people who live in Pennsylvania, New Jersey or Delaware, with required training days in Center City, and Penn Medicine has listed its contact center rep role as remote. Hospital intake and registration jobs are usually on site.
Can I work evenings or part time in a Philadelphia call center?
Yes. AmeriHealth Caritas posts part-time off-hour customer service rep roles that cover evenings and weekends. Office-based contact centers, such as Penn Medicine's, keep Monday to Friday business hours.
How long does call center training take?
It depends on the employer. Insurance lines take the longest because agents must learn benefits and claims; Independence Blue Cross has posted a 12-week training period that includes nine days on site.
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