Technical Support Representative Jobs in Philadelphia, PA
Technical support work in Philadelphia centers on the service desks of its universities and health systems, where Penn has posted senior IT support pay of $71,733 to $82,000 a year. Here are the current openings, followed by who is hiring, what the work pays and how to get certified.
Current technical support Openings in Philadelphia, PA
Listings marked External are sponsored openings provided by the Jobs2Careers network.
Technical Support Representative Work in Philadelphia
Many of the tech support jobs posted in Philadelphia sit inside the eds and meds employers rather than at software companies. In University City, Penn Medicine hires service desk analysts for its hospitals, the University of Pennsylvania's Information Systems & Computing office on Walnut Street hires IT support specialists, and CHOP hires IS support analysts for its information services help desk. A few blocks north, Drexel hires IT desktop support and IT and media support specialists.
That healthcare tilt shapes the job. Many Philadelphia support roles ask for familiarity with Epic, HIPAA privacy rules and virtual desktops, because many callers are nurses, doctors and researchers. Contract help desk and desktop jobs also come through staffing firms, with work in Center City and in the Fort Washington office parks off the Pennsylvania Turnpike.
Top Philadelphia Employers Hiring Technical Support Representatives
These employers post help desk and technical support roles on their own careers sites:
- Penn Medicine - the health system hires service desk analysts and associate desktop support technicians for its Philadelphia hospitals.
- University of Pennsylvania - Information Systems & Computing and school IT units such as Penn Engineering hire IT and technical support specialists.
- Children's Hospital of Philadelphia - CHOP hires IS support analysts and help desk staff for its hospital and research campus.
- Drexel University - the university posts IT desktop support and IT and media support specialist roles on its University City campus.
- Robert Half - the staffing firm places help desk, desktop support and L1 technicians in Philadelphia and Fort Washington.
Technical Support Representative Salaries in Philadelphia
- Entry level: about $20 to $24 per hour ($42,000 to $50,000 a year) for tier 1 help desk roles.
- Experienced: roughly $28 to $35 per hour ($58,000 to $73,000) for desktop support and service desk analysts.
- Senior: $35 to $40 per hour ($72,000 to $82,000) for senior support specialists.
These are estimates based on Pennsylvania Department of Labor & Industry data for the Philadelphia metro (May 2025), where computer user support specialists average $32.15 an hour, and on local postings such as a Fort Washington L1 help desk role at $20.90 to $24.20 an hour and Penn's senior IT support range. Healthcare IT experience with Epic and certifications such as CompTIA A+ and Network+ push pay up. Moving into network support raises the metro average to about $92,400 a year.
How to Become a Technical Support Representative in Philadelphia
There is no state license for technical support work in Pennsylvania. Employers look for a high school diploma plus certifications or a degree; senior roles at Penn ask for a bachelor's degree and two to three years of experience. Community College of Philadelphia's Computer Support Specialist Technician program runs 26 weeks at the Career and Advanced Technology Center, 4750 Market Street, and prepares students for CompTIA A+, Network+ and AWS Cloud Practitioner, with scholarships and financial aid available. Per Scholas runs a tuition-free, 13 to 15 week IT support course in Center City leading to CompTIA A+ and the Google IT Support certificate. CCP also offers a Network and Systems Administration certificate and an associate degree in Computer Information Systems.
What the Job Involves
Technical support representatives take calls, chats and tickets from users who cannot log in, print, connect or open an application. The day involves resetting passwords, troubleshooting Windows and macOS devices, walking users through fixes remotely, logging every issue in a ticketing system such as ServiceNow, and escalating network or application problems to the right team. Desktop support roles add hands-on work setting up and repairing computers and peripherals.
Skills Employers Look For
- Windows and macOS troubleshooting
- Active Directory, password and account management
- Ticketing systems such as ServiceNow
- CompTIA A+ or equivalent certification
- Clear explanations for non-technical users
- Epic or other healthcare application experience
- Basic networking and virtual desktop knowledge
Career Path and Advancement
In Philadelphia the typical path runs from tier 1 help desk to service desk analyst II, desktop support technician, and senior IT support specialist, the ladder Penn Medicine and Penn post openly. From there, support staff branch into network administration, Epic application analyst work at the health systems, or cybersecurity, which CCP also teaches at the associate degree level.
Related Careers in Philadelphia
If technical support interests you, these related Philadelphia roles are close matches:
Frequently Asked Questions
Do you need a license to do technical support in Pennsylvania?
No. Pennsylvania does not license technical support or help desk workers. Employers rely on certifications such as CompTIA A+ and Network+ and on hands-on experience instead.
How much do technical support jobs pay in Philadelphia?
Computer user support specialists in the Philadelphia metro average $32.15 an hour, or about $66,870 a year. Tier 1 help desk roles usually start around $20 to $24 an hour, while senior specialists at Penn are posted at $71,733 to $82,000.
Where can I get CompTIA A+ training in Philadelphia?
Community College of Philadelphia teaches A+ and Network+ in its 26-week Computer Support Specialist Technician program at 4750 Market Street in West Philadelphia. Per Scholas offers a tuition-free IT support course in Center City that includes A+ and the Google IT Support certificate.
Do I need a degree for a help desk job?
Not for most entry-level roles; a high school diploma and a certification can get you in. Senior support jobs at the universities often ask for a bachelor's degree or equivalent experience.
Are technical support jobs in Philadelphia remote?
Some are hybrid, but many hospital and campus support jobs are on site because they include desktop and device work. Per Scholas notes that fully remote entry-level roles are hard to land without about two years of experience.
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